"I am trying to make arrangements with Westjet to leave your hotel today, several days early.
As we have discussed, the strengths of your hotel are its location in sunny warm Puerto Vallarta, its location close to the Malecon and the town, and the wonderful staff you have, who are hardworking, warm and efficient.
As we have discussed, your weakness is noise. In particular, the decision that guests will be required to hear loud music on the beach, in the gym, and, on most nights, while trying to sleep in their rooms.
Last night, Friday March 8, the wedding music played until 12 midnight. For much of the night, the music was very loud. I felt like we were living at the “Zoo”, the bar/disco on the Malecon.
As to beach music, I challenge you to do this: survey your customers during the season, and ask them their opinions about the necessity for continuous loud music there. Also count the number of participants in the events that apparently require loud music and loud announcements. You may come to a different conclusion about this policy, since it appears to me from observation over the last 20+ days, that the activity participation rate is low, and unhappiness with loud music and announcements is high.
This music policy has made it impossible for me to think about staying at the Buenaventura -- now or in the future. We have enjoyed our previous visits to the Buenaventura, but we will not be back.
You have lost a customer with this music and noise policy. My opinion is that it is only a foolish business that drives away its repeat customers.
"
"I have been to this hotel many times and have many friends who work hard at this resort to make you enjoy your holiday. I would recomend this to anyone"
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BUENAVENTURA GRAND HOTEL AND SPA - Puerto Vallarta, Mexico
As we have discussed, the strengths of your hotel are its location in sunny warm Puerto Vallarta, its location close to the Malecon and the town, and the wonderful staff you have, who are hardworking, warm and efficient.
As we have discussed, your weakness is noise. In particular, the decision that guests will be required to hear loud music on the beach, in the gym, and, on most nights, while trying to sleep in their rooms.
Last night, Friday March 8, the wedding music played until 12 midnight. For much of the night, the music was very loud. I felt like we were living at the “Zoo”, the bar/disco on the Malecon.
As to beach music, I challenge you to do this: survey your customers during the season, and ask them their opinions about the necessity for continuous loud music there. Also count the number of participants in the events that apparently require loud music and loud announcements. You may come to a different conclusion about this policy, since it appears to me from observation over the last 20+ days, that the activity participation rate is low, and unhappiness with loud music and announcements is high.
This music policy has made it impossible for me to think about staying at the Buenaventura -- now or in the future. We have enjoyed our previous visits to the Buenaventura, but we will not be back.
You have lost a customer with this music and noise policy. My opinion is that it is only a foolish business that drives away its repeat customers.
"
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